DAIZO Privacy Policy
Effective Date: 8th August 2025
Introduction
At Daizo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our luxury eyewear services.
By using our services, you consent to the collection and use of your information as described in this policy.
About This Policy
DAIZO is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact Information
DAIZO Pty Ltd , PO Box 180, 3184, Victoria,Australia
What Personal Information We Collect
We may collect the following types of personal information:
Identity Information: Name, date of birth, identification documents
Contact Information: Email address, phone number, postal address
Payment Information: Credit card details, billing address, transaction history
Account Information: Username, password, preferences
Technical Information: IP address, browser type, device information, cookies
Marketing Information: Communication preferences, survey responses
Customer Service Information: Inquiry details, support requests, feedback
How We Collect Personal Information
We collect personal information through:
Direct Collection: When you make purchases, create accounts, contact us, or subscribe to our communications
Website Interactions: Through cookies, analytics tools, and website forms
Third Parties: Payment processors, delivery services, social media platforms (with your consent)
Public Sources: Where legally permitted
Why We Collect and Use Personal Information
We use your personal information to:
Process orders, payments, and deliveries
Provide customer service and technical support
Send marketing communications (with your consent)
Improve our products, services, and website
Comply with legal obligations
Prevent fraud and ensure security
Analyse website usage and customer behaviour
Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties.
We may share your personal information with:
Service Providers: Payment processors, shipping companies, IT service providers
Business Partners: Authorised retailers, sales representatives (with appropriate safeguards)
Legal Requirements: Government agencies, law enforcement when required by law
Business Transactions: In the event of mergers, acquisitions, or asset sales
We do not sell your personal information to third parties for marketing purposes.
International Data Transfers
Some of our service providers may be located overseas. We ensure appropriate safeguards are in place when transferring personal information overseas.
Data Security
We implement appropriate technical and organisational measures to protect your personal information.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes for which it was collected
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce our agreements
Your Rights
Under Australian privacy law, you have the right to:
Access: Request access to your personal information
Correction: Request correction of inaccurate information
Complaints: Lodge a complaint about our handling of your information
Marketing Opt-out: Unsubscribe from marketing communications
Account Deletion: Request deletion of your account (subject to legal requirements)
To exercise these rights, contact our Privacy Officer using the details above.
Cookies and Website Analytics
Our website uses cookies and similar technologies to:
Remember your preferences and settings
Analyse website traffic and usage patterns
Provide personalised content and advertising
Enable social media features
You can manage cookie preferences through your browser settings.
Marketing Communications
We may send you marketing communications about our products and services if you have consented or where permitted by law. You can opt-out at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
Updating your account preferences
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.
Complaints
If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Last Updated: 8th August 2025